← Back to optmlgolf.com

Help

Support

How to reach us, what to send when something goes wrong, and how to handle your account and subscription.

Contact us

Questions and problems

Anything about the app or the coach portal.

Privacy and your data

Requests to see, correct or delete the information we hold about you.

Report a problem

Email support@optmlgolf.com. These details help us find the cause:

  • Your device and its iOS version — for example, iPhone 15 on iOS 26. The version is in your iPhone’s Settings → General → About.
  • The app’s version — in OPTML Golf, open Settings: Version and Build are listed under App.
  • What happened — what you were doing, what you expected, and what you saw instead. If you can make it happen again, the steps are the most useful thing you can send.
  • A screenshot or screen recording, if you can take one.

If you’re writing from a different address than the one you signed up with, tell us the email on your account too.

Your account

To open Settings in the app, tap your profile picture (or your initials) at the top left of the Home tab.

Reset your password

  1. On the sign-in screen, tap Forgot password?
  2. Enter your email address and tap Send Reset Link.
  3. Open the email on the iPhone that has OPTML Golf, and tap the link. The app opens so you can choose a new password (at least 8 characters).

If the email doesn’t arrive in a few minutes, check your spam or junk folder.

Delete your account

You can delete your account in the app at any time:

  1. Open Settings.
  2. Scroll to the bottom and tap Delete account.
  3. Type DELETE to confirm, then tap Permanently delete.

This permanently deletes your account and everything in it — rounds, practice sessions, goals, groups, photos and videos. It can’t be undone.

If the app is showing its subscription screen, tap Account at the bottom of that screen, then Delete account.

Deleting your account doesn’t cancel a subscription. Apple bills it, so cancel it in your iPhone’s Settings as well — see Subscriptions.

Subscriptions

Subscriptions are billed through your Apple Account, so Apple manages them.

  • To see, change or cancel your subscription: on your iPhone, open Settings → your name → Subscriptions.
  • Billing questions and refund requests go to Apple, at reportaproblem.apple.com.
  • Subscribed, but the app still asks you to? Tap Restore Purchases at the bottom of the subscription screen.

For coaches

The coach portal

Sign in at optmlgolf.com/coach.

The portal works in current versions of Chrome, Safari and Edge on a computer, and in Safari on iPad. For now, recording a video review needs Safari.

Your coach account

  • Forgot your password? Choose Forgot password? on the portal’s sign-in page and we’ll email you a link to set a new one.
  • To change your email or password, open Settings in the portal and use the Account section.
  • To delete your coach account, open Settings, choose Delete account… under Leaving, type DELETE and choose Delete my account. Your coach profile, library, programs, reviews and notes are deleted with it. Your players keep their own data — only their link to you ends.

Privacy

How we handle information is in our privacy notice. To ask for a copy of your data, a correction or deletion, email privacy@optmlgolf.com.